BILLING FAQ

When is my company billed for:

Distribution

  • Boost distribution: You will receive bills in arrears, meaning they will be dated on the last day of the month for the previous month’s service. For example, you will receive a bill on August 31st for all of August service.
  • If you want reservation specific detail or how your invoice was calculated, you can visit your Rezfusion Boost dashboard where you can locate reports for all past and future departures along with your commissions costs, how it was calculated and what cost came from which reservation. We bill based on departures in a given month, so that is how the reports are organized

Services

  • Marketing Services (SEO, Account Management, Social, PPC) – You will receive bills on the 1st of the month for that month’s service. For example, you will receive a bill on August 1st for all of August marketing services.
  • Email:
    • Monthly Marketing Production: You will receive bills on the 1st of the month for that month’s service. For example, you will receive a bill on August 1st for all of August marketing services.
    • Tools, such as Cart Abandonment or Reservation Integration: You will receive bills on the 1st of the month for that month’s service. For example, you will receive a bill on August 1st for all of August marketing services.
    • Usages: You will receive bills in arrears, meaning they will be dated on the last day of the month for the previous month’s service. For example, you will receive a bill on August 31st for all of August service.

Websites

  • Cloud or Essential websites: You will receive bills on the 1st of the month for that month’s service. For example, you will receive a bill on August 1st for all of August hosting services.
  • Pro  and Custom websites: You will receive bills on the 1st of the month for that month’s service. For example, you will receive a bill on August 1st for all of August hosting services.

On Demand Services:

  • Prepaid Production Plans: You will receive a bill immediately for the work.
  • Support: Unless already paid for in a current prepaid production plan, you will receive a bill immediately for the work. Any overages will be assessed at the end of the month and you will receive a bill immediately for that work at the on-demand  or emergency rate, please see our Support page for more information: https://support.bluetent.com We highly encourage clients to purchase prepaid production plans at the discounted prepaid rate.

Payment Method Types

All Bluetent invoices are due upon receipt. Bluetent provides the following payment options:

ACH (autobilled)

Your ACH will be charged 2 business days from the date of the invoice.

Credit Card (autobilled)

Your credit card will be charged 2 business days from the date of the invoice.

Check

Please make your check payable to Bluetent and send to Bluetent’s address at: P.O. Box 1063, Basalt, CO 81621

Contact the Billing Department.

The best way to contact the Billing Department is through email (billing@bluetent.com) or phone (877.716.9648).

 

If you need access to Customer Center and your invoices please email billing@bluetent.com.